At True Vision Landscapes LLC, customer satisfaction is our first priority.
We seek to set the proper expectations and honor all of our commitments.
From initials designs to the final product, we truly hope that every step is a rewarding experience for all who is in any business with True Vision Landscapes LLC.
Since we are so confident in our work, every job includes a comprehensive warranty.
Please contact us with any questions or concerns that may come to fruition. We will promptly set up an appointment with you and one of our employees will gladly answer all your questions.
Limitations
This limited warranty takes the place of all other warranties, expressed or implied, in fact or at law, including implied warranties of merchantability and fitness for a particular purpose. True Vision Landscapes LLC or its designated representative must perform all warranty service. No agent, dealer, distributor, Service Company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. Please be aware that many of the materials used during construction of your project are natural materials that may die, flake, chip, crack, settle, leak, etc. That is the purpose of True Vision Landscapes warranty to replace or repair, within the reasonable time frame of, our completion materials that may be defective or that may have been sub-standard. It is also the responsibility of the homeowner to provide consistent and proper maintenance to ensure the health and longevity of your new landscape. Improper maintenance may void this warranty. To ensure successful maintenance, consider hiring a professional maintenance company or contact True Vision Landscapes at 480-246-6981 to help you maintain your beautiful landscape.
Disclaimers
True Vision Landscapes LLC and its representatives shall not be liable for any injury, loss, cost or other damage whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use and cost for removal of defective product, even if True Vision Landscapes LLC has been advised of the possibility of such damage. The liability of True Vision Landscapes LLC under this limited warranty, if any, shall not exceed the original amount paid for the defective product. Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by True Vision Landscapes LLC or its designated representatives.
Upon receipt of the remaining balance due, your Owner Manuals will be transferred to you and your Warranty will go into effect.
Plants including turf, shrubs, trees, vines and cacti have a 120 Day limited warranty from the date your project was completed. Any dead plants that need to be replaced under warranty will be allowed a onetime replacement if requested within 120 days of installation. Saguaros, ocotillo and roses are excluded from any warranty. Plants/trees are guaranteed only if True Vision Landscapes has installed an automatic irrigation system. Any damage related to inclement weather, such as wind, frost, rain or heat shall not be covered in this warranty. Plants and Trees – The replacement guarantee is applicable one time only in the same location as the original planting. Brazilian Pepper Trees are not guaranteed when planted during the months on March 1 through October 1. Purple Leaf Plumbs are not guaranteed during summer months.
Irrigation including emitters, main lines, timer clock and valves have a One Year limited warranty from the date your project was completed. Excludes the 9-volt battery. The warranty provides coverage for the timer(s), valves, heads, pressure vacuum breaker, pipe and leaks. This warranty will not cover normal wear and tear for items including sprinkler head adjustments and emitter malfunctions. Note that your irrigation system needs periodic adjustments and maintenance. Check your system from time to time and make adjustments as needed. Emitter heads may clog, or your back-up battery may need replacement. Consult your garden center or sprinkler outlet for additional or replacement parts.
Hardscapes including masonry, flagstone, concrete, and pavers have a Two-Year limited warranty from the date your project was completed. Pavers and flagstone projects (patios and walkways) are guaranteed against defects in materials and workmanship for a period of two years. If, during this period, the patio or walkway develops readily apparent areas of settling or heaving, True Vision Landscapes, will repair at no cost to the owner. This guarantee does not cover failures of the patio or walkway that result from vandalism, settling from previous construction excavation or trenching, burrowing animals, traffic load exceeding the design, and inclement weather, such as wind, frost, rain or heat shall not be covered in this warranty. Individual flagstones are not guaranteed against cracking or a change in color- this weathering of stone is a natural process and does not affect the structural integrity of the patio or walkway.