At True Vision Landscapes LLC, customer satisfaction is our top priority. From the very first design concept to the final touches, we are committed to setting clear expectations and delivering on every promise. We strive to make each step of the process a rewarding and seamless experience, ensuring you feel confident and satisfied with our work every step of the way.
We’re so confident in the quality of our services that every project comes with a comprehensive warranty, giving you peace of mind knowing your investment is protected.
Have questions or concerns? We're here to help! Contact us today, and we’ll promptly schedule a meeting. One of our friendly team members will be happy to answer all your questions and provide the information you need to make the best decisions for your landscaping project.
Limitations
Our limited warranty is designed to provide you with peace of mind and covers the quality of our work, replacing any previous warranties, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. All warranty services must be performed by True Vision Landscapes LLC or an authorized representative—no other agents, dealers, or third parties are authorized to alter or extend the terms of this warranty.
It's important to note that many of the materials used in your project are natural products, and as such, may experience changes over time such as fading, cracking, settling, or other natural occurrences. That’s where our warranty comes in—we will repair or replace any materials that may be defective or below standard within a reasonable timeframe after project completion.
However, consistent and proper maintenance is key to ensuring the longevity and health of your landscape. Homeowners are responsible for maintaining their new outdoor space, and neglecting maintenance could void the warranty. To help you keep your landscape in top condition, consider hiring a professional maintenance service or reach out to True Vision Landscapes at 480-930-3100 for assistance. We’re here to support you in preserving the beauty and integrity of your landscape for years to come.
Disclaimers
At True Vision Landscapes LLC, we strive to provide the highest quality service and products. However, it is important to note that we are not liable for any injury, loss, cost, or other damage—whether incidental or consequential—that may arise from defects covered by this limited warranty. This includes, but is not limited to, loss of use or the cost of removing defective products, even if we have been made aware of the possibility of such damage.
The liability of True Vision Landscapes LLC, under this warranty, is limited to the original amount paid for the defective product. The coverage under this limited warranty begins on the original date of purchase and will not extend beyond the specified time period for any reason.
These disclaimers apply equally to any services provided by True Vision Landscapes LLC or our designated representatives. We appreciate your understanding and are always here to address any questions or concerns you may have regarding our warranty or services.
Once the remaining balance is received, we will promptly transfer your Owner Manuals and activate your Warranty, ensuring that you have all the necessary documentation and protection for your investment.
Plant Warranty Terms
All plants, including turf, shrubs, trees, vines, and cacti, come with a 120-day limited warranty from the date your project is completed. If any plants die within this 120-day period, we will offer a one-time replacement at no additional cost, provided the replacement request is made within the warranty period.
Please note the following exclusions and conditions:
We strive to ensure that your landscape thrives, and we're here to support you in maintaining its beauty and health!
Irrigation System Warranty
Your irrigation system, including emitters, main lines, timer clock, and valves, is covered by a One-Year limited warranty from the date of project completion. This warranty covers the timer(s), valves, heads, pressure vacuum breaker, pipe, and leaks. However, the 9-volt battery is excluded from coverage.
Please note, this warranty does not cover normal wear and tear, such as sprinkler head adjustments or emitter malfunctions. To ensure your system continues to function properly, periodic maintenance and adjustments are necessary. Regularly check your irrigation system for needed adjustments—emitters may clog, and backup batteries may require replacement.
For any additional parts or replacements, we recommend consulting your local garden center or sprinkler supply store. Proper upkeep will help extend the life of your system and keep it running smoothly.
Hardscape Warranty
All hardscapes, including masonry, flagstone, concrete, and pavers, are covered by a Two-Year limited warranty from the date your project is completed. This warranty guarantees paver and flagstone installations (such as patios and walkways) against defects in materials and workmanship for two years.
If any issues such as noticeable settling or heaving occur within this period, True Vision Landscapes will repair the affected areas at no additional cost to the homeowner. However, the warranty does not cover damage caused by vandalism, settling due to previous construction or trenching, burrowing animals, traffic loads exceeding design specifications, or weather-related issues such as wind, frost, rain, or extreme heat.
Please note that individual flagstones are not guaranteed against cracking or changes in color, as these are natural weathering processes and do not affect the structural integrity of the patio or walkway.
We are committed to ensuring your hardscapes are durable and beautiful for years to come!